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Policies

Policies

Accepted Payments 

We accept payment through Paypal only, but Paypal can be used to transfer payment from all major credit cards.

 

Billing Policy

By purchasing an item on www.trilogyoutdoors.com you are agreeing that you are at least 18 years of age and the owner of the card to make the purchase. The customer is only billed one time, at the point of sale.  Other than shipping or taxes there are no additional fees beyond the price listed on the sales page.  There are no recurring payments that are billed to the customer. Refunds will go back onto the same method of payment used for the original order.

 

FREE AND FAST SHIPPING!!

If your order is more than $50 you will receive free shipping!

All orders are usually shipped within 48 hours.

Free shipping applies to the lower 48 states only. If you happen to live in AK or HI, please use the shopping cart to calculate your shipping cost. Returns will have free shipping if the product is new.

 

Returns Policy

How to start a return:

Please contact us at: trilogyoutdoors@gmail.com

What to include when contacting us:

Your order number, name, and what the item is that you are returning. Giving us all of this information will expedite your return.

Free Return Policy:

Once we have received your return order information, you will receive a return shipping label within 24 hours. Please return all products in the packaging in which they were sent to you. Trilogy Outdoors does not supply return shipping materials. Please allow 1-2 business days once your return has been received for the product to be inspected and a refund to be issued. The refund will go back on the same payment method in which you used for the original order. Free Return Policy is only applicable for the Lower 48 States of the United States of America.

 

International Customers

If an international shipment does not make it through US Customs, we offer full money back. However, if the shipment passes through US Customs but is held by foreign customs or if a foreign delivery service loses a package, we do not offer money back.

 

For more information or questions please contact us

Email: trilogyoutdoors@gmail.com 

Phone: 1-224-990-0032

Monday – Friday between 9AM-4PM CST.

 

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